Balls And Teeth

Arch Learning needs 2 family line to yield to their service desk aggroup. This individual needs to have a run dry land in desktop and helpdesk remain firm. These candidates go forth be running(a) on their level 1 and 2 app stops. The candidates will be expected to resolve or escalate guest technological inquiries or problems pertaining to PC/LAN, Printers, Hardw be, Citrix or Web ground applications that hail in via email, phone or walk-ups. They will to a fault be monitoring the Unassigned Ticket queue and wreak issues whence and consulting with Lead/Supervisor and other IT professionals when appropriate menstruate of execution is unclear. Currently Arch Learning is supporting 350 intrinsic (corporate and OSRs) and around 100 contract trainers. The ticketing system they use is Track-It!, this ac familiarity is not necessary. Their day to day responsibilities will be confused downwardly to 60-70% hands on and 30-40% over the phone. They are currently a relati vely small shop but as we stand up the support will shift to be more 50/50. The service desk deals with all tickets from beginning to end unless the ticket/issue is directed to a specific team. Tickets are escalated when necessary. Other team members are available for consultation when required. They would want to have folks who: Excellent communication (verbal and written), listening skills and a professional predict presence.

Customer Friendly (good personality, approachable, etc.) Excellent decision-making skills, particularly in a small team environment requiring diligent resolution Ability to be self-motivated and perform daily melodic phrase functions and assigned pro jects with minimal or no supervision. Adva! nced cognition of Windows 7 (1 year+ experience): implementation, support and manage Active Directory (2 historic period experience): password reset, user implementation and management swap 2010 instruction (2 years experience): user implementation and management Intermediate knowledge of Laptops and Desktops (HP and Dell) Additional Job Info:...If you want to get a full essay, order it on our website: OrderEssay.net

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